SUPERCOMMUNICATORS (PB)

Supercommunicators are the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitator. Here, Charles Duhigg unravels the secrets of the art and science of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together and how the trickiest of encounters can be turned around.