Frequently asked questions
Opening an account is very easy! Simply fill out our account opening form online here: (Open a Trade Account). We’ll then be in touch as soon as possible to talk you through the set up process and find out more about your business. We run credit checks on all new accounts so to begin with the first order is usually processed on a prepayment basis. If you’d like to discuss your individual requirements, then feel free to give us a ring and we’ll arrange one of our sales team speak to you.
All non-UK orders are supplied on a prepayment basis. Once your order is placed and ready to dispatch, we’ll be in touch to confirm the shipping costs and discuss your options. You can find out more about our shipping charges here: (Delivery-Charge-Sheet)
Our minimum order value for UK Mainland (including Skye) carriage paid is £150 at invoice value. For other areas and full details of our minimum invoice values and surcharges please follow this link: Delivery-Charge-Sheet.
We accept a variety of payment methods, the easiest of which is by BACS transfer directly into our account quoting your account code as the reference.
We bank with Handelsbanken:
Account No: 29852803 Sort code: 40-51-62
We also accept most major debit and credit cards (we do not accept AMEX) and can also accept payment by cheque. All payments must be made in Sterling.
If you have any other questions just call us, we'll be happy to help you. The accounts department direct line is: 0131 467 8101
We aim to dispatch on the same day dependent on availability and the time that we receive your order. Items that are temporally unavailable will usually be available within 5-10 days. The sales team will be able to keep you informed of the status of your order.
The courier we use is DPD and this is usually a next working day delivery service although non-mainland locations can take 2-3 working days.
For overseas locations these are dependent on the country we are sending to. If you need any assistance with this please get in touch and we’ll be happy to help!
We always work with our customers to ensure they have the most suitable range for their shop.
If on the odd occasion stock has not sold through, we are happy to discuss whether we can accept any returns.
All enquiries regarding returns must be made by email to the sales team at Bookspeed. Where returns are accepted, they must be authorised by Bookspeed.
Any items returned must have been bought through Bookspeed, be in perfect resaleable condition and be packaged safely for their return journey to us.
Unauthorised returns, or items damaged in transit due to improper packing, will not be accepted for credit and will be returned at the Customer's expense.
Easy! Just click here (Change Details) make a note of the changes you want to make on the form provided and we'll make the changes you request. If there's anything you'd like to change not covered by the form then just give us a call or drop an email to email@example.com
We deal with virtually all UK trade publishers! If you’re looking for something that you can’t see on our website, then just ask as we may be able to source for you.