Frequently asked questions

How do I open a trade account?

You can fill in an account opening form here (Open a Trade Account). We will then open an account for you and let you know when it is set up. We run credit checks on all new accounts but will happily take prepayment  orders until we have established a credit account for you. Feel free to call us at any time however and we can arrange for one of our sales team to speak to you. 

Ordering info for Non UK customers?

All non-UK orders are done on a prepayment basis and shipping is paid for by the customer. You are welcome to use the site in exactly the same way as every other customer but, once we receive your order we'll contact you for payment and to discuss shipping options. 

Whis is your minimum order quantity and value?

Minimum order value for UK Mainland (including Skye) carriage paid is £150 at invoice value.  For full details of our minimum invoice values and surcharges please follow this link Delivery-Charge-Sheet-Feb-2017.

How can I pay?

We accept a variety of methods of payment. We prefer to be paid by BACS but we will also accept phone payments by credit card (which incur a 1% charge) and cheques. All payments should be made in sterling.

If you have any other questions just call us, we'll be happy to help you.

How long do deliveries take?

Our aim is to send your order within 5 working days although we often dispatch on the day it is placed.

In England we use DPD and this is a 24 hour service, although non-mainland locations can take longer.

In Scotland we use Parcelforce as our carrier. Most mainland and Skye deliveries are made within 24 hours. Obviously this can take longer the more remote the location they are delivering to. Although they have pulled off some astonishing feats of speed!

If you are asking us to ship to an overseas location we generally charge you for carriage and so we will speak to you about the service you want. 

Returns policy?

We always work with our customers to ensure they have the most suitable range for their shop.

If on the odd occasion stock has not sold through, we are happy to discuss whether we can accept any returns.

All enquiries regarding returns must be made by email to customer services at Bookspeed. Where returns are accepted, they must be authorised by Bookspeed. Any items returned must have been bought through Bookspeed and be in perfect resaleable condition. Unauthorised returns will not be accepted for credit and will be returned at the Customer's expense.

How can I update my contact details?

Easy! Just click here (Change Details) make a note of the changes you want to make on the form provided and we'll make the changes you request. If there's anything you'd like to change not covered by the form then just give us a call or drop an email to sales@bookspeed.com

What publishers do you deal with?

We deal with virtually all UK trade publishers.